How to get help on What Is Launching
Use the help button to search articles or contact our team by email during office hours.
Updated
Help button on every page
Press the help button anywhere on the site. You can search these articles, ask our AI assistant, or send a request to the team.
When you are signed in, the assistant reads your own account—your listings, orders, invoices, claims and notices—to explain what is happening. For example, it can tell you why a listing is not live yet. The assistant cannot change anything in your account and it never asks for passwords or card numbers.
Reach the team
Send a request from the help button or visit /contact. You will get a ticket number by email. We reply by email; reply to that message to add anything else.
You can also write directly to launch@zinndigital.com.
Our office hours are Mon-Fri 08:00-20:00 UTC.
About this site
What Is Launching is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the AI assistant make changes to my account?
- No. The assistant can only read and explain what is in your account. It cannot change listings, orders, invoices or any other data.
- How do I get a reply from the team?
- Send a request from the help button or /contact and you will receive a ticket number by email. Reply to that email to add more information. You can also email launch@zinndigital.com.
- When can I contact the team?
- During office hours, which are Mon-Fri 08:00-20:00 UTC. Send a request at any time and the team will reply when back at the desk.