Consultants & advisors
The Support Queen
On the calendar: The Support Queen, Nia Lock's consultancy, now listed from Madrid
Listed now: The Support Queen, a consultancy run by Nia Lock, a business consultant and developer. Category: Consultants & advisors. Country: ES. Delivery is remote, from Madrid, for online and physical businesses worldwide. No launch date, pricing or founding date is given in the source. Scope on the schedule: SEO and organic growth, Google Ads and paid growth, custom website design and development, support ticket systems, AI support integrations, knowledge bases and self-serve, and crisis and dispute management. Custom apps, platforms and automation are also listed. Two booking options: advice that the client acts on, or done-for-you implementation. Because Nia is a developer, recommendations get built. The stated focus is structural fixes rather than tone-only advice.
About
The The Support Queen homepage
Nia Lock, a business consultant and developer, runs this consultancy under the name The Support Queen.
Her areas of work: SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Based in Madrid, Nia serves online and physical businesses around the world, all remotely. A client may simply take her advice and carry it out personally, or hand the work over to be done for them.
On the schedule
- Search engine optimisation and organic traffic growth
- Paid growth through Google Ads
- Website design and development built to order
- Ticketing systems for customer support
- Integrations that bring AI into support
- Help centres and self-service knowledge bases
- Handling of crises and disputes
- Tailored applications, platforms and workflow automation
Pricing
Pricing model: Paid
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FAQ
- What is the scope of your work?
- Everything that faces the customer: SEO, Google Ads, website design and development, custom-built apps, support systems, AI integrations, knowledge bases and crisis management.
- Is your role limited to advice, or do you also carry out the work?
- Either way. Nia is able to produce the dashboards, workflows, help centres and integrations that she suggests.
- Is AI customer support something you can assist with?
- Yes. AI live chat and AI ticketing deal with routine questions, then pass tricky or sensitive cases on to a person.
- What happens during a consultation?
- You talk through the points where support is painful and what a good result looks like, and come away with practical ideas. Any implementation can be scoped jointly.
- Which types of business do you take on?
- Online and physical alike. Clients range from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, up to big, established names. I've worked on everything from PBN.LTD (a major hosting company) to SEO for Vivastreet. I'm based in Madrid and serve clients around the world, remotely.
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