Per-user monthly subscription. Starter at $29/month with 25 AI resolutions, Pro at $59/month with 50 resolutions, Scale at $99/month with 100 resolutions, and custom Enterprise pricing. Additional resolutions cost $0.79 each. Startups get 89% off with six Scale plan seats at $65/month for the first
Free plan forever with 1 seat. Growth plan at $29/seat/month, Professional at $59/seat/month, and Enterprise at $99/seat/month, all billed yearly. AI resolutions cost $0.49 each across plans.
Key features
Multichannel inbox for email, Slack, Teams, and live chat
AI agent that reads your GitHub repository
Automatic issue creation in Linear
Self-updating help center from GitHub and Linear
Feedback portal and changelog
Live chat widget
SLA policies and reporting
Custom integrations and connectors
MCP server support for account checks
Omnichannel inbox supporting in-app, email, Slack and more
Fibi AI support agent for automated issue resolution
Workflows and automations with no-code visual builder
Centralized feedback hub with voting and public roadmap
AI feedback prioritization with customer data integration
Intelligent help center with AI search capabilities
Public changelog page with email subscriptions and in-app widgets
Release segmentation by user attributes
Mobile app for iOS and Android
Service level agreements and SLAs
What makes it different
Reads your actual codebase to provide accurate support responses
Automatically closes support loops when fixes ship
Self-updating help center that learns from resolved issues
AI agent-first resolution workflow
Designed specifically for software companies and engineers
All-in-one platform combining support, feedback, and changelog management in one subscription
AI-powered automation with Fibi resolving customer issues without human intervention
Automatic loop closure notifying users when their requests are shipped
Support for 40+ languages and multiple brands in one platform
Sub-150ms latency built for scale supporting millions of end-users