Does Featurebase have a free trial?

Yes, Featurebase offers a 10-day free trial with all features available, or you can start with their free plan which is forever with no credit card required.

What is Fibi AI and what can it do?

Fibi is Featurebase's AI support agent that automatically resolves customer issues, cuts down support loads for teams, and can run custom actions such as extending trials and offering discounts without manual intervention.

Which channels can I support my customers on?

Featurebase supports omnichannel customer support including in-app messaging, email, and Slack (coming soon), all consolidated into a single unified inbox.

Customer Support & SuccessEstablished

Featurebase

Modern customer support & feedback platform

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About

Support your customers with AI, collect feedback, and announce product updates — all with one tool.

The Featurebase homepage

FAQ

Does Featurebase have a free trial?: Yes, Featurebase offers a 10-day free trial with all features available, or you can start with their free plan which is forever with no credit card required.
What is Fibi AI and what can it do?: Fibi is Featurebase's AI support agent that automatically resolves customer issues, cuts down support loads for teams, and can run custom actions such as extending trials and offering discounts without manual intervention.
Which channels can I support my customers on?: Featurebase supports omnichannel customer support including in-app messaging, email, and Slack (coming soon), all consolidated into a single unified inbox.

Key features

Omnichannel inbox supporting in-app, email, Slack and more
Fibi AI support agent for automated issue resolution
Workflows and automations with no-code visual builder
Centralized feedback hub with voting and public roadmap
AI feedback prioritization with customer data integration
Intelligent help center with AI search capabilities
Public changelog page with email subscriptions and in-app widgets
Release segmentation by user attributes
Mobile app for iOS and Android
Service level agreements and SLAs

Pricing

Free plan forever with 1 seat. Growth plan at $29/seat/month, Professional at $59/seat/month, and Enterprise at $99/seat/month, all billed yearly. AI resolutions cost $0.49 each across plans.

Link metrics

Majestic link data for featurebase.app. Arrows show the change since the previous check (up, down or no change).
Metric	Value	Change
Trust Flow	37	no change since last check
Citation Flow	57	no change since last check
Referring domains	4,413	no change since last check
External backlinks	2,965,461	no change since last check

Top topic: Sports/Fantasy (35). Checked 3 Oct 2026, changed 3 Oct 2026. Link data by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

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