AI Customer Feedback Management Software and Tools
Stage
Established
Established
Founded
2020
2017
Based in
Not given
Not given
Pricing model
freemium
freemium
Pricing
Free plan forever with 1 seat. Growth plan at $29/seat/month, Professional at $59/seat/month, and Enterprise at $99/seat/month, all billed yearly. AI resolutions cost $0.49 each across plans.
Not given
Key features
Omnichannel inbox supporting in-app, email, Slack and more
Fibi AI support agent for automated issue resolution
Workflows and automations with no-code visual builder
Centralized feedback hub with voting and public roadmap
AI feedback prioritization with customer data integration
Intelligent help center with AI search capabilities
Public changelog page with email subscriptions and in-app widgets
Release segmentation by user attributes
Mobile app for iOS and Android
Service level agreements and SLAs
Feedback capture from integrations like Intercom, Zendesk, Gong, Slack
AI-powered feedback discovery and deduplication
Public roadmap planning and prioritization
Smart replies and comment summaries
Automation rules and custom workflows
What makes it different
All-in-one platform combining support, feedback, and changelog management in one subscription
AI-powered automation with Fibi resolving customer issues without human intervention
Automatic loop closure notifying users when their requests are shipped
Support for 40+ languages and multiple brands in one platform
Sub-150ms latency built for scale supporting millions of end-users