The all-in-one customer feedback tool for product teams
Stage
Established
Not given
Founded
2020
Not given
Based in
Not given
Not given
Pricing model
freemium
subscription
Pricing
Free plan forever with 1 seat. Growth plan at $29/seat/month, Professional at $59/seat/month, and Enterprise at $99/seat/month, all billed yearly. AI resolutions cost $0.49 each across plans.
Startup plan at $25/month includes 50 ideas and 1 survey. Business plan at $49/month includes unlimited ideas and 3 surveys. Growth plan at $149/month adds unlimited surveys and white labeling. Enterprise plan at $349/month includes SOC2 compliance and dedicated support. All plans offer 14-day free
Key features
Omnichannel inbox supporting in-app, email, Slack and more
Fibi AI support agent for automated issue resolution
Workflows and automations with no-code visual builder
Centralized feedback hub with voting and public roadmap
AI feedback prioritization with customer data integration
Intelligent help center with AI search capabilities
Public changelog page with email subscriptions and in-app widgets
Release segmentation by user attributes
Mobile app for iOS and Android
Service level agreements and SLAs
Idea board with voting and commenting
Public product roadmap
Changelog and announcements
In-app surveys
Embeddable widget
AI browser extension
API and webhooks
White label branding
Priority matrix for feature prioritization
SSO authentication
What makes it different
All-in-one platform combining support, feedback, and changelog management in one subscription
AI-powered automation with Fibi resolving customer issues without human intervention
Automatic loop closure notifying users when their requests are shipped
Support for 40+ languages and multiple brands in one platform
Sub-150ms latency built for scale supporting millions of end-users
AI browser extension captures feedback from any source with one click
Custom benefit and cost factors for feature prioritization beyond standard frameworks
MCP Server integration with AI tools like Claude and ChatGPT