Customer Support & Success
Frill
The all-in-one customer feedback tool for product teams
About
Customer feedback platform for SaaS teams to collect feature requests, share roadmaps, announce releases, and run in-app surveys all in one tool.
The Frill homepage
FAQ
- Is there a free trial?
- Yes. Every paid plan has a 14-day free trial with no credit card required. You can also start on the free tier and upgrade when you need more. Cancel any time with no lock-in contracts.
- How does pricing scale as my team grows?
- Frill pricing is plan-based, not seat-based. Every paid plan includes unlimited team members and unlimited widgets. Surveys have a per-plan limit, with an unlimited Surveys add-on or the Growth plan if you need more. No surprise bills as you grow.
- Can I embed Frill onto my website?
- Yes. Frill provides an embeddable widget in four styles: popover, modal, sidebar, and inline. Setup takes under two minutes and unlimited widgets are available on every paid plan.
- Can I migrate from Canny, Aha, Upvoty, or another tool?
- Yes. Frill offers one-click migration from Canny, Aha, Upvoty, Fider, and other tools with CSV import that preserves ideas, votes, and statuses.
- Do you have an API and integrations?
- Yes. Frill provides a REST API for ideas, votes, roadmap, and announcements, plus 28 webhook event types. It integrates with over 100 tools including Google Docs, Sheets, Jira, Slack, Trello, Linear, Miro, Zendesk, Airtable, Basecamp, and Asana.
Key features
- Idea board with voting and commenting
- Public product roadmap
- Changelog and announcements
- In-app surveys
- Embeddable widget
- AI browser extension
- API and webhooks
- White label branding
- Priority matrix for feature prioritization
- SSO authentication
Pricing
Startup plan at $25/month includes 50 ideas and 1 survey. Business plan at $49/month includes unlimited ideas and 3 surveys. Growth plan at $149/month adds unlimited surveys and white labeling. Enterprise plan at $349/month includes SOC2 compliance and dedicated support. All plans offer 14-day free
Frill has a free listing. The owner can unlock the full profile with a paid launch for $5, or with the Enhanced profile add-on for $9:
- Founder story (locked)
- Milestones (locked)
- Screenshots and demo video (locked)
- Dofollow website link (locked)
- Comparisons (locked)
Link metrics
| Metric | Value | Change |
|---|---|---|
| Trust Flow | 35 | no change since last check |
| Citation Flow | 48 | no change since last check |
| Referring domains | 1,499 | no change since last check |
| External backlinks | 131,495 | no change since last check |
Top topic: Computers/Software/Operating Systems (33). Checked 3 Oct 2026, changed 3 Oct 2026. Link data by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
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