Product Feedback & Feature Request Management for SaaS
Stage
Established
Not given
Founded
2020
Not given
Based in
Not given
Not given
Pricing model
freemium
subscription
Pricing
Free plan forever with 1 seat. Growth plan at $29/seat/month, Professional at $59/seat/month, and Enterprise at $99/seat/month, all billed yearly. AI resolutions cost $0.49 each across plans.
Startup plan at $49/month for 5 team members, Business plan at $199/month for 50 team members, and custom Enterprise plan. Free 14-day trial available with no credit card required.
Key features
Omnichannel inbox supporting in-app, email, Slack and more
Fibi AI support agent for automated issue resolution
Workflows and automations with no-code visual builder
Centralized feedback hub with voting and public roadmap
AI feedback prioritization with customer data integration
Intelligent help center with AI search capabilities
Public changelog page with email subscriptions and in-app widgets
Release segmentation by user attributes
Mobile app for iOS and Android
Service level agreements and SLAs
Feedback Boards
Feedback Widgets
Custom Statuses
Single Sign-On
Public Product Roadmap
Release Notes
Custom Domain
Idea Voting System
User Segmentation
Merge Duplicate Ideas
What makes it different
All-in-one platform combining support, feedback, and changelog management in one subscription
AI-powered automation with Fibi resolving customer issues without human intervention
Automatic loop closure notifying users when their requests are shipped
Support for 40+ languages and multiple brands in one platform
Sub-150ms latency built for scale supporting millions of end-users
Democratizes feature prioritization with transparent voting process
Engages customers through voting and commenting on feedback
Unified platform for collecting, analyzing, and sharing product decisions
Embeddable widgets and custom domain support for brand control