Customer Support & Success
Rapidr
Product Feedback & Feature Request Management for SaaS
About
A platform for gathering, analyzing, and prioritizing customer feedback to help SaaS companies build better products with roadmap and changelog features.
The Rapidr homepage
FAQ
- Do I need a credit card to try Rapidr?
- No, you can sign up and try Rapidr for free without providing payment details upfront or any obligations.
- If I don't like Rapidr, can I request a refund?
- Yes, if you're within the first 30 days of signing up, you can request a refund. The refund will be processed immediately but may take 3-5 business days to appear on your card.
- Do you offer special rates for nonprofits?
- Yes, Rapidr offers a 30% discount to all registered nonprofit organizations with proof of nonprofit status.
- Is it hard to switch to Rapidr if I already have feedback somewhere else?
- No, switching is not difficult. Business Plan customers receive free migrations, and Rapidr will migrate your feedback, votes, comments, tags and more in 4-6 business days.
- What payment methods does Rapidr accept?
- Rapidr accepts credit cards from major vendors including American Express, Visa, Mastercard, Discover, and Diners. They also support invoicing for enterprise plans and large organizations on annual plans.
Key features
- Feedback Boards
- Feedback Widgets
- Custom Statuses
- Single Sign-On
- Public Product Roadmap
- Release Notes
- Custom Domain
- Idea Voting System
- User Segmentation
- Merge Duplicate Ideas
Pricing
Startup plan at $49/month for 5 team members, Business plan at $199/month for 50 team members, and custom Enterprise plan. Free 14-day trial available with no credit card required.
Rapidr has a free listing. The owner can unlock the full profile with a paid launch for $5, or with the Enhanced profile add-on for $9:
- Founder story (locked)
- Milestones (locked)
- Screenshots and demo video (locked)
- Dofollow website link (locked)
- Comparisons (locked)
Link metrics
| Metric | Value | Change |
|---|---|---|
| Trust Flow | 20 | no change since last check |
| Citation Flow | 35 | no change since last check |
| Referring domains | 328 | no change since last check |
| External backlinks | 105,976 | no change since last check |
Top topic: Arts/Music (20). Checked 3 Oct 2026, changed 3 Oct 2026. Link data by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
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